FAQ

If you are scheduled for a customer pickup and return, our customer pickup hours are 9am - 3pm on Mon, Tues, Thurs, and Fri. We are by appointment only on Wednesdays so you must call ahead and schedule a time if you are planning on a pickup or return on a Wednesday. 

No, as long as the items are not "delivery only" items then you have the option to pick-up and return items from us during our normal business hours. If you choose to pick-up items this will also save yourself from paying any delivery / pick-up fees. You are responsible for loading & unloading your own vehicle and you must bring your own moving blankets, ratchet straps, etc to transport the items safely. If items are damaged in transit then you may be assessed repair and / or replacement costs for the item(s).

To ensure proper placement and delivery of rental items, we highly encourage someone to be present for delivery.

Our Special Event Coordinators are happy to create an itemized quote including delivery. For the most accurate quote possible we will need the exact delivery address as well as any specific time and delivery / pickup location parameters and what items you are looking to have delivered. All these factors can affect your delivery pricing.

Some rental items do include setup and some do not. Please inquire on whether your rental items do include setup - some items can be setup for an additional fee.

Both options are available. Please contact us for more information regarding delivery fees within our service area.

Customers may pick-up and transport virtually all of our items to any event location themselves. Some items are exempt from customer pick up, such as our Frame tents which must be install by our staff due to safety reasons. Canopy or pop-up style tents are available for customer pick-up. Please consult with our Event Coordinators as to which items are delivery only.

Front Range Event Rental serves Northern Colorado including places such as Fort Collins, Loveland, Windsor, Berthoud, Greeley, Wellington and more.

In the event that you have an after-hours issue or question about your rental items (including rental items not functioning or items that are missing), please call our general phone line and listen to the recording for a listing of after-hours contact phone numbers. If FRER is not told about a problem with items PRIOR to the start of your event, then all items are considered to be functional and all counts are considered to be correct. If the situation is an emergency that requires police or fire assistance, please call 911.

Give one of our Special Event Coordinators a call to discuss options that will work best for your event.

Once you knowyour needs, we strongly recommend reserving the items to ensure availability for your event. Final item counts can always be updated up to 10 days prior to delivery or customer pick-up without penalty.

Yes. We encourage customer visits to view our available inventory and our collection of event photographs. This proves to be extremely helpful when making decisions such as choosing / matching linen colors, selecting centerpiece items, etc. FRER can also provide customers with a formal quote to assist in the planning process. We highly suggest you bring in linen swatches or any personal linens you will be using to match or find the perfect color combination.

Appointments are not necessary to visit the showroom, however, they are welcomed in order to provide phone coverage to offer you our full attention.

Fri 9am - 4pm 

We accept most forms of payment, including Visa, Mastercard, Discover, American Express, ACH, and cash. Payment details must be provided to the office before delivery. A 2% processing fee applies to credit/debit card transactions, but ACH payments have no additional fee and must be made at least 7 days before your event delivery date. 

Your remaining balance (total less deposit) is due the date of delivery or customer pick-up date.

Deposits on items cancelled 30 days or more before delivery or customer pick-up date will be refunded in full. After that date, deleted items will be subject to a 25% cancellation fee. Tents/canopies cancelled within 10 days of the event and items cancelled the day of delivery / customer pick-up are subject to a 100% cancellation fee.

Yes we do often have a seasonal minimum for rentals. Give us a call for a quote and to see if you meet our current minimum.

No, the damage waiver is not insurance. Acceptance of the Damage Waiver releases you, the renter, of damage done to the items due to normal wear and tear as well as cleaning fees. Please reach out to your insurance provider about obtaining Event Insurance for your event.

We highly encourage all of our clients to count their items and test all equipment upon arrival to ensure counts are correct and rental items are functional. If counts are incorrect or there is a technical issue with an item, please give us a call PRIOR to your event so we can remedy any issues. If FRER is not contacted PRIOR to the event about inaccurate counts or non-functioning items then all counts are considered to be correct, all items are considered to be working. 

The damage waiver is 11% of the rental price and is not refundable. Acceptance of the Damage Waiver releases you, the renter of damage done to the items due to normal wear and tear as well as cleaning fees. The damage waiver is not insurance and does not cover negligence, misuse, vandalism, abuse to the equipment or weather-related incidents. You may decline the damage waiver wherby you assume responsibility for any and all damages. If the Damage Waiver is declined and items are damaged, repair and/or replacement costs will be assessed.

Some items do include setup and some do not. Please inquire on whether your rental items do include setup, some items can be setpu for an additional fee.

Tents / canopies 20' x 20' or larger may require a fire permit. All tent permits are the responsibility of the renter. Please check with your local fire department to determine if a tent / temporary membrane structure permit is needed for your tent / canopy size. Front Range Event Rental will provide manufacturer fire retardant letters to our clients upon request.

Yes, there are a few situations that will cause permanent damage to our linens besides burn holes and mildew. Some examples are permanent marker (all colors), staples, pins, bingo markers, wax, and many adhesive products such as tape. If using tape, we suggest you purchase two-sided fabric tape from your local fabric store.

Deposits on items cancelled 30 days or more before delivery or customer pick-up date will be refunded in full. Please see cancellation policy for more information.

 No. If possible, please rinse or scape off the plates and flatware prior to return, but they do not need to be cleaned. Dishware, flatware, and glassware will need to be placed back into the container in which it arrived, if it s not, additional charges may apply. A linen bag will be provided used / dirty linens and we ask for them to be dry and shaken free of food before putting them into the bag.

Yes. A wax / glitter removal fee is assessed to all linens that are returned with wax or glitter. We recommend using dripless or mechanical candles and no glitter to avoid this situation. Replacement charges will be assessed for all linens returned with burn holes, tears, or excessive wax.

All items that leave FRER, whether by delivery or personal pick-up are considered rented whether the renter chooses ot use the equipment or not. No credit or refund is given for unused rental equipment.

No. The damage waiver is not refundable. You are welcome to decline the damage waiver and then the damage waiver will be removed. If the damage waiver is declined, you the renter, are now responsible for repair or replacement costs should any item be damaged for any reason.

 Our rents have the option to accept or decline a damage waiver that covers damage to the items short of negligence, misuse, or weather. Please call or email us for further clarification.

Not for all items, our large inventory enables us to accommodate requests ranging from a single items order to large event orders. There are some items that are packaged in certain quantities that must be order in those quantities such as flatware, dishware, and napkins.

There is a high probability that mildew will grow. If linens are returned with mildew, replacement charges will be assessed. To avoid this, be sure all linens / napkins are completely dry prior to placing in the provided linen bag.